ESE Care
ESE CARE
What is ESE Care?
A reliable baggage insurance service starting from 300 yen
LUGGAGE COMPENSATION SERVICE
Easy insurance options for ECMS Japan deliveries.
Easy and reliable support in case of an emergency.
Starting from 300 yen,
Reliable baggage compensation service
Recommended for:
For e-commerce businesses that handle affordable merchandise: Want to reduce the burden of damage or loss
For first-time cross-border shipping: Easily select additional insurance for each shipment
For shipping high-value, limited-edition items: Minimizing losses in the event of an accident
ESECare usage example
荷物破損・紛失が発覚
申請・問い合わせ
損害費用補償
Service Overview
Service Name:
ESE Care
Usage fee:
300 yen (excluding tax) / 330 yen (including tax)
How to use:
Apply via WEB SHIPPING
This service can be applied for as an option when ECMS Japan and the shipper have signed an individual transportation contract.
Maximum amount of compensation:
200,000 yen/case *Please check the terms and conditions for coverage.
Features of ESE Care
Peace of mind compensation
Be prepared for any emergencies during delivery
Easy application
Easily add options via WEB SHIPPING
Reasonable
Only 300 yen per item
Warranty Coverage
WARRANTY COVERAGE
Type of risk or damage
Compensation applied
Fire, explosion / Dropping of cargo / Earthquake, eruption, lightning / Abrasion and damage
Leaks/Shortages / Contamination/Mixing / Leaks due to rain/thunderstorms, etc.
Damage, bends, dents / insect damage, rat damage
Theft, pilferage, non-delivery / Stranding, sinking, or capsizing of a ship or barge
Capsizing and derailment of land transport equipment / Unloading of cargo at ports of refuge
Intrusion of sea, lake or river water into transport equipment, storage areas, etc.
Total loss of each package due to submersion or falling during loading onto or unloading from a ship or barge
Damage caused by malicious acts, vandalism or sabotage, or piracy
General average, salvage costs, continuing costs, and damage prevention costs
*
*General average does not apply when transporting by air.
Reasons for damage not covered by compensation
REASONS NOT COVERED BY COMPENSATION
Damages not covered by compensation
Willful misconduct
Normal leakage, normal loss of weight or volume or natural wear and tear of the cargo
Inadequate or improper packaging or preparation
Inherent defects or characteristics of the cargo
Delay (excluding general average and salvage costs)
insolvency or financial default of the ship's owner, manager, charterer or operator;
Use of weapons or devices that utilize atomic fission and/or fusion or other similar reactions or radioactivity or radioactive materials
The unseaworthiness of the vessel or barge or the unsuitability of the vessel or barge for the safe carriage of the cargo.
The container or transport equipment is not suitable for the safe carriage of the cargo.
Damage caused by terrorist acts (※) or any party acting with political, ideological or religious motives while cargo is in storage
radioactive contamination
Damage caused by cyber attacks
*Terrorist acts are those resulting from the actions of persons acting on behalf of or in collaboration with organizations that carry out activities designed to overthrow or take control of any legally or illegally established political system through the use of force or violence.
Compensation cannot be accepted or provided in the following cases:
When there is a risk of being subject to sanctions, prohibitions or restrictions based on a resolution of the United Nations, or when there is a risk of being subject to sanctions, prohibitions or restrictions under sanctions, laws or regulations relating to the trade or economy of the European Union, Japan, the United Kingdom or the United States of America.
Whether or not compensation is applicable varies depending on the case, so please be sure to contact us separately if you require compensation.
ESE Care service contract process
STEP 1
Order your shipment online
STEP 2
Choose to insure your shipment
STEP 3
Pay online
STEP 4
completion
