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EXPRESS
About the Express Business
Business OverviewExpress Business
Our cheap international delivery service is
We specialize in the delivery of small parcels in cross-border e-commerce.
As a strong partner to help your business grow beyond borders,
We offer fast and reliable delivery solutions.
International courier service
ECMS's "Standard EXPRESS" is a direct delivery service specializing in small cargo and cross-border e-commerce. We provide door-to-door transportation from collection to delivery in the destination country. Anyone, whether a corporation or sole proprietor, can use this service immediately.
Intermodal transportation
In addition to handling import and export customs clearance procedures, we also deliver products to overseas consumers through our reliable in-house operations. We handle both collection and delivery throughout Japan.
Shipping charges
Even for small shipments, shipping fees are cheaper than EMS.
We offer an easy-to-understand pricing system starting from 0.5 kg increments .
In addition, if local taxes are incurred, they will be charged to you locally (DDU treatment).
Payment Methods
If you use the online shipping service, payment must be made by credit card. Customers who wish to pay in installments (month-end closing, payment at the end of the following month) will need to sign a separate contract. In addition to bank transfer, payment can also be made by our designated credit card. Please contact us for more details.
Prohibited items
We cannot accept items whose export is prohibited or restricted by law, regulations, or terms and conditions.
Please check here for details .
About ECMS' express service "Standard EXPRESS"
Major delivery countries and regions
DELIVERY LOCATION
We cover 15 areas that are popular for cross-border e-commerce and are gradually expanding our coverage!
Required days
Transit Time
China
3 to 7 business days
South Korea
2-4 business days
Indonesia
5 to 12 business days
America
6 to 11 business days
Hong Kong
2-4 business days
Thailand/Malaysia
3 to 6 business days
Philippines
5 to 11 business days
Canada
5 to 11 business days
Taiwan
2-5 business days
Singapore
3 to 5 business days
Vietnam
5 to 10 business days
Australia
3 to 7 business days
*This does not apply in the event of force majeure beyond our control, such as natural disasters, strikes, or customs inspections.
Ship/Track a package
No need to create a complicated account or sign a contract.
Available for immediate use.
Please refer to the manual for detailed usage instructions.
Why choose ECMS?
Popular cross-border e-commerce destinations such as Korea
Shipping to Asia and the US is cheaper than EMS
By leveraging our robust logistics network, economies of scale gained through large-volume transactions, and the latest logistics technology, we offer lower shipping costs than EMS to Korea, other Asian countries, and the U.S. Our efficient delivery process reduces costs, making this an economical delivery service ideal for cross-border e-commerce.
From collection within Japan to customs clearance ,
Complete the process until delivery is complete
Provided as a one-stop service
We provide a one-stop service that supports the entire process, from product collection in Japan, smooth customs clearance procedures, and reliable delivery to your destination. This eliminates the need for customers to deal with multiple companies, allowing you to enjoy efficient and safe international shipping. Utilizing the latest logistics technology and extensive experience, we provide a fast and reliable service.
Streamlining the inconvenience of shipping procedures
Regardless of whether you have a contract or not, you can ship immediately in just 4 steps. Anyone, including corporations and sole proprietors, can start using this service right away.
ID acquisition agency
In certain countries and regions, personal imports require the recipient's ID, but ECMS Japan can handle the hassle of obtaining the ID.
Paperless
We will eliminate traditional paper-based transactions such as invoices and packing lists and promote paperless digital transactions.
Avoiding delivery risks and speeding up delivery
Multi-Gateway
When shipping cargo to the vast US and China, we use multiple gateways to manage risk and improve efficiency.
Smart Route
Our in-house developed multi-gateway system and customs clearance logic ensures speedy and efficient customs clearance and delivery.
ECMS SUPPORT
The most generous support for international shipping
ECMS's customer support is thorough and will solve all common problems you may encounter when shipping overseas!
We provide support in Japanese at all times, so please feel free to call us anytime.
ECMS Customer Support
Features of ECMS Japan Customer Support
Multilingual support
We also handle inquiries in Japanese (English/Chinese, etc.) for packages that have already been sent overseas.
Smooth communication in Japanese at all times, catching up on even the finest nuances
Rapid response
Inquiries received by 3:00 PM will be replied to on the same day
Prompt response in the event of loss or damage
Constantly monitor delivery status,
Immediate communication with the local area when a problem occursConsistent support through a single point of contact for package delivery inquiries
Performance optimization
Hearing and analyzing the recipient's requests at any time
Always optimized for customer-focused CS teams
Team optimization
Get the latest information from each country and region
Monitoring and analysis of delivery days and delivery rates
Conducting quality checks and making improvement suggestions
Actual solved cases
CASES RESOLVED
CASE
1
Concerns about shipping preparation
I don't know if this item can be shipped overseas.
It's difficult to understand the processes involved in collection, shipping, customs clearance, etc.
Please feel free to contact us regarding transport availability.
We are constantly collecting the latest information from each country.
We'll make the shipping process a breeze.
As we operate our own domestic warehouses, our warehouse staff and customer support staff work closely together, enabling us to provide prompt and reliable responses.
CASE
2
Anxiety after arriving overseas
Worried about checking package details after arrival overseas?
Concerns about communication due to language issues
Being passed around from one support provider to another
We keep track of your luggage at your destination.
Thanks to the collaboration with ECMS's global network, you can rest assured that you can check the status of your package even after it arrives overseas.
There is no need to worry about being passed around from one person to another. We have a support system in place where you can get everything you need through a single point of contact.
