
GUIDELINES
Shipping Guidelinnes
To ensure our customers can send their packages overseas with peace of mind,
We provide clear information on what can and cannot be sent, as well as points to note when sending items as an individual.
Please be sure to read this before shipping to avoid any issues or delays.
Prohibited items by destination
When shipping to individuals, there are many cases where shipments cannot be made due to violations of Japanese export regulations or the import laws and regulations of the destination country.
The conditions for acceptance are as follows: [Items Prohibited for Delivery (Items Prohibited for Acceptance)]. However, for customers who are unfamiliar with shipping to individuals, we have summarized the criteria for judgment based on basic laws, rules, and case studies below.
If this applies to you, we will not be able to handle your order.
*The information regarding availability is for reference only and may change without notice depending on the situation in each country.
Please also note that we cannot handle items that are not properly packaged or that exceed our company's regulations regarding weight or volume.

15 target countries

America
Invoice Price
Less than USD 800 / day / recipient
weight
30kg or less
Accepted size (length of one side)
55cm or less
Accepted size (longest side + circumference*)
213cm or less
*How to calculate circumference >> Width cm x 2 + Height cm x 2
Items that cannot be accepted
Conditions/Notes
cosmetics
General food products
Medical products
Supplements, health foods
tobacco
Pet food
All types of blades
Includes kitchen knives
Glasses, sunglasses
Adult goods
communication equipment
General customs clearance required
Automotive parts
model gun

Vietnam
インボイス価格
USD500.00
重量
30kg以下
受託サイズ(1辺の長さ)
150cm以下
受託サイズ(3辺合計)
170cm以下
Items that cannot be accepted
Conditions/Notes
Bioproducts
tobacco
tobacco
tobacco
tobacco
tobacco
tobacco
All types of blades
Includes kitchen knives
model gun
■ Examples of criteria that customs will recognize as personal use
- Electronic devices, laptops, smartphones, tablets, etc. are limited to one item and must be priced below USD 500.
- Everyday items, home appliances, small furniture, etc. must be less than USD 200 each.
・Speakers and amplifiers must be checked in advance.
- Large quantities of cosmetics and supplements require prior confirmation.
- Antiques, art objects, etc. may not be recognized as personal use in some cases.
- If the number of camera equipment (camera body and lenses) exceeds five, it may not be recognized as personal use.
- In the case of multiple new PCs or smartphones, they may not be recognized as personal use.
- If you own multiple luxury brand items (clothing, shoes, accessories, watches), they may not be recognized as personal use.
























