
GUIDELINES
Shipping Guidelinnes
To ensure our customers can send their packages overseas with peace of mind,
We provide clear information on what can and cannot be sent, as well as points to note when sending items as an individual.
Please be sure to read this before shipping to avoid any issues or delays.
Precautions for Individual Shipments
When shipping to individuals, there are many cases where shipments cannot be made due to violations of Japanese export regulations or the import laws and regulations of the destination country.
The conditions for acceptance are the same as those for prohibited items, but for customers who are unfamiliar with shipping to individuals, we have summarized the criteria for judgment based on basic laws, rules, and case studies below.
If this applies to you, we will not be able to handle your item, so please check. (Items prohibited from shipping are for reference only.)
Please also note that we cannot handle items that are not properly packaged or that exceed our company's regulations regarding weight or volume.
*For information on shipping lithium batteries overseas, we recommend that you refer to the IATA (International Air Transport Association) website (English) .
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We cannot deliver items that may be harmful to the health of passengers, crew members, or airport staff, that may threaten the safety of aircraft operations, or that may pose a danger to aircraft or airport facilities.
An aircraft is a kind of enclosed space that flies at high altitudes with low air pressure, and even things that would be unimaginable on the ground can be considered "hazardous materials."
For details on the handling of dangerous goods by air, please refer to the "Representative Examples of Dangerous Goods by Air (PDF format)" on the Ministry of Land, Infrastructure, Transport and Tourism website.
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spray can

perfume

Fireworks and crackers

sunscreen
*Alcohol content over 24%

Manicure

hair tonic
*Alcohol content over 24%

Alcoholic beverages
*Alcohol content over 24%

electronic cigarettes

Mobile battery

Generally, we cannot accept shipments of lithium-ion batteries (including standalone batteries or bundled/embedded batteries).
*For information on shipping lithium batteries overseas, we recommend that you refer to the IATA (International Air Transport Association) website (English) .
If you would like to have your order shipped through our service, please contact customer support .
List of frequently overlooked items
If the product name includes words such as "UV protection," "sun tan," "SPF," "foundation," "concealer," "hair color," or "spray" (insect repellent, lotion, etc.), it may be classified as a dangerous item for air travel.
Please request a safety data sheet (SDS) from the manufacturer and check it.
If there is no "UN number" or "UN classification", the item is not considered dangerous and can be transported as general cargo.
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CITES-Regulated Items List
The Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES) is a treaty that regulates the international protection of endangered wild animals and plants through cooperation between nations. As a result, it also regulates the plant and animal ingredients used in cosmetics, supplements, etc.
Please be aware that products containing the following ingredients may be subject to restrictions on transportation and overseas shipping.
Contraband
Examples of ingredients and raw materials to be aware of
Aloe (all species except Aloe vera)

Aloe arborescens (including extract)
Aloe arborescens
(including extract)
Palm trees (only applicable palm trees)

Panax ginseng (Korean ginseng)

Panax ginseng and ginseng extract: Russian ginseng is a prohibited product, but proof that it is not produced in Russia is required.
Sharks

If the ingredient list includes "squalane," check to see if it's derived from sharks.
Great white sharks, whale sharks, basking sharks, mako sharks, and sturgeon sharks are all prohibited items.
If the product is farmed in Japan, it is permitted, but the required notification must be submitted to the Ministry of Economy, Trade and Industry.
Proof that the product is farmed is also required.
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Other reasons
Check details
purslane extract
Portulacaceae species are prohibited under the Washington Convention, but if it is a member of the genus Portulacaceae, it is fine, so please check.
placenta
The ingredients used in general cosmetics are said to be derived from pigs, while high-end products may use ingredients derived from horses.
Among these, items of human origin are prohibited for export (Export Trade Control Order).
In this case, it is expensive and could be used in cosmetic surgery.
Fermented plant extract
It is made up of multiple ingredients, so there is no problem as long as all ingredients are disclosed and it can be confirmed that it does not contain any prohibited items.
If all ingredients cannot be determined because they are labeled as "other," it is impossible to determine whether the product is a prohibited item, so we will inquire with the manufacturer or if the information is not made public, we will not be able to accept the product.
Prohibited items by destination
When shipping to individuals, there are many cases where shipments cannot be made due to violations of Japanese export regulations or the import laws and regulations of the destination country.
The conditions for acceptance are as follows: [Items Prohibited for Delivery (Items Prohibited for Acceptance)]. However, for customers who are unfamiliar with shipping to individuals, we have summarized the criteria for judgment based on basic laws, rules, and case studies below.
If this applies to you, we will not be able to handle your order.
*The information regarding availability is for reference only and may change without notice depending on the situation in each country.
Please also note that we cannot handle items that are not properly packaged or that exceed our company's regulations regarding weight or volume.

15 target countries

America
Invoice Price
Less than USD 800 / day / recipient
weight
30kg or less
Accepted size (length of one side)
55cm or less
Accepted size (longest side + circumference*)
213cm or less
*How to calculate circumference >> Width cm x 2 + Height cm x 2
Items that cannot be accepted
Conditions/Notes
cosmetics
General food products
Medical products
Supplements, health foods
tobacco
Pet food
All types of blades
Includes kitchen knives
Glasses, sunglasses
Adult goods
communication equipment
General customs clearance required
Automotive parts
model gun

China
Invoice Price
①Single item/1 package: Up to 200,000 yen/1 package
②Multiple items/1 package: Total of multiple items must be within 2,000 yuan/package
weight
30kg or less
Accepted size (horizontal length)
Under 150cm
Accepted size (total of three sides)
Under 300cm
[If the item to be shipped is a used item]
*How to calculate circumference >> Width cm x 2 + Height cm x 2
*How to calculate circumference >> Width cm x 2 + Height cm x 2
Items that cannot be accepted
Conditions/Notes
cosmetics
seafood
Medical products
Supplements, health foods
Includes kitchen knives
tobacco
Pharmaceuticals
Includes kitchen knives
All types of blades
Pet supplies
Cat litter
wooden furniture
communication equipment
Automotive parts
General customs clearance required
model gun

Hong Kong
Invoice Price
Up to 200,000 yen
weight
30kg or less
Accepted size (length of one side)
150cm
Accepted size (total of three sides)
170cm or less
Items that cannot be accepted
Conditions/Notes
rice
Contains meat, seafood, and eggs
Including instant and retort foods
alcohol
Includes kitchen knives
tobacco
Pet food
Contains meat or meat products
Glasses, sunglasses
Includes kitchen knives
model gun

Taiwan
Invoice Price
Up to 200,000 yen
weight
30kg or less
Accepted size (width)
80cm or less
Accepted size (height)
60cm or less
Accepted size (total of three sides)
170cm or less
Items that cannot be accepted
Conditions/Notes
Food in general
tobacco
cosmetics
cosmetics
cosmetics
Health/Beauty Equipment
Includes kitchen knives
tobacco
tobacco
tobacco
whitening supplies
tobacco
tobacco
toy
Includes kitchen knives
model gun
model gun
*Telecommunications equipment is subject to general customs clearance

South Korea
Invoice Price
Up to 200,000 yen
weight
30kg or less
Accepted size (length of one side)
100cm or less
Accepted size (total of three sides)
160cm or less
Items that cannot be accepted
Conditions/Notes
Supplements, health foods
Includes kitchen knives
Supplements, health foods
Includes kitchen knives
Supplements, health foods
We can accept rice for personal use, processed rice products, retort rice, rice flour, etc.
Contains meat, seafood, and eggs
Includes kitchen knives
Supplements, health foods
Alcohol content of 24% or more is not permitted.
tobacco
tobacco
tobacco
All types of blades
For personal use, up to 1 piece can be accepted.
model gun

Shingapore
Invoice Price
Up to 200,000 yen
weight
30kg or less
Accepted size (length of one side)
100cm or less
Accepted size (total of three sides)
170cm or less
*If the invoice price exceeds SGD400, a permit fee (SGD40) will be charged to the consignee.
・If the local import tax is paid in advance, the permit fee will be charged to the sender along with the local import tax.
Items that cannot be accepted
Conditions/Notes
cosmetics
gum
alcohol
Alcohol content of 24% or more is not permitted. Regardless of the type of alcohol or alcohol content, a permit fee (SGD 40) will be charged to the recipient. If the local import tax is prepaid, the permit fee will be charged to the sender along with the local import tax.
Glasses, sunglasses
Adult goods
communication equipment
General customs clearance required
Pet food
Contains meat or meat products
communication equipment
General customs clearance required
Automotive parts
communication equipment
Accepted for personal use only
model gun
Contains meat, seafood, and eggs
General customs clearance required

Thailand
Invoice Price
Up to 200,000 yen
weight
30kg or less
Accepted size (length of one side)
70cm or less
Accepted size (total of three sides)
120cm or less
Items that cannot be accepted
Conditions/Notes
medical devices
tobacco
Water/Soft drinks
tobacco
tobacco
tobacco
Pharmaceuticals
tobacco
tobacco
All types of blades
Includes kitchen knives
model gun
model gun
model gun
model gun
Adult goods
model gun
communication equipment
Playing cards, mahjong tiles
Restricted items accepted
Conditions/Notes
All types of blades
Includes kitchen knives
All types of blades
Includes kitchen knives

Malaysia
Invoice Price
Up to 200,000 yen
weight
30kg or less
Accepted size (length of one side)
160cm or less
Accepted size (total of three sides)
170cm or less
*How to calculate circumference >> Width cm x 2 + Height cm x 2
Items that cannot be accepted
Conditions/Notes
Food and beverages in general
General food products
Alcohol and tobacco
Pet food
Automotive parts
medical devices
Communication devices and computers
Optical equipment (eyeglasses and binoculars)
General home appliances
model gun
Helmets, bulletproof vests, protective clothing
Publications and videos containing adult content
Adult goods
Items that cannot be accepted
Conditions/Notes
General cosmetics (skin care/makeup/nail cosmetics)
2 pieces / recipient or less
Shampoo, conditioner, body wash, soap, etc.
2 pieces / recipient or less
Bath additives
Includes kitchen knives
Toothpaste and toothbrushes
2 pieces / recipient or less
Supplements and health foods
2 pieces / recipient or less

Indonesia
Invoice Price
Less than USD 1,500/day/recipient
weight
30kg or less
Accepted size (length of one side)
105cm or less
Accepted size (total of three sides)
170cm or less
Items that cannot be accepted
Conditions/Notes
tobacco
tobacco
rice
tobacco
Bread, noodles
water, soft drinks
tea leaves
coffee
alcohol
tobacco
Pharmaceuticals
Supplements/health foods
Pet food
Contains meat or meat products
Health/beauty equipment (*1)
Thermometers, scales, face care tools, body care tools, electric toothbrushes, etc.
All types of blades
Includes kitchen knives
antiperspirant
sunscreen
Acne prevention products
model gun
Skin care cosmetics (*2)
Cleansing, facial cleanser, lotion, emulsion, gel cream, cream, etc.
(※2)
Up to 2 pieces of each item can be accepted. Since these are restricted items, general customs clearance is required regardless of the number of pieces. You will need to submit documents such as your ID and original passport to the local customs office. If you are unable to submit these documents, a penalty fee will be incurred.
Makeup cosmetics (*3)
Includes kitchen knives
All types of blades
Up to 2 pieces of each item can be accepted. Since these are restricted items, general customs clearance is required regardless of the number of pieces. You will need to submit documents such as your ID and original passport to the local customs office. If you are unable to submit these documents, a penalty fee will be incurred.
UV care cosmetics
Nail cosmetics
Base coat, color polish, top coat, polish remover, nail oil, etc.
Soap, hand soap
Body soap
All types of blades
Up to two items can be imported per recipient (same for both pets and humans)
Toothpaste, toothbrush
Bath additives
Hand soap
toy
Includes kitchen knives
Adult goods
Playing cards, mahjong tiles
communication equipment
PCs, game consoles
As this is a restricted item, it will go through regular customs. You will need to submit your ID, original passport, and other documents to the local customs office.
model gun

Vietnam
Invoice Price
USD500.00
weight
30kg or less
Accepted size (length of one side)
150cm or less
Accepted size (total of three sides)
170cm or less
Items that cannot be accepted
Conditions/Notes
Bioproducts
tobacco
tobacco
tobacco
tobacco
tobacco
tobacco
All types of blades
Includes kitchen knives
model gun
■ Examples of criteria that customs will recognize as personal use
- Electronic devices, laptops, smartphones, tablets, etc. are limited to one item and must be priced below USD 500.
- Everyday items, home appliances, small furniture, etc. must be less than USD 200 each.
・Speakers and amplifiers must be checked in advance.
- Large quantities of cosmetics and supplements require prior confirmation.
- Antiques, art objects, etc. may not be recognized as personal use in some cases.
- If the number of camera equipment (camera body and lenses) exceeds five, it may not be recognized as personal use.
- In the case of multiple new PCs or smartphones, they may not be recognized as personal use.
- If you own multiple luxury brand items (clothing, shoes, accessories, watches), they may not be recognized as personal use.

Philippines
Invoice Price
200,000 yen
weight
30kg or less
Accepted size (length of one side)
100cm or less
Accepted size (total of three sides)
170cm or less
Items that cannot be accepted
Conditions/Notes
alcohol
Violent or obscene printed materials
tobacco
tobacco
All types of blades
Includes kitchen knives
Tickets, coin-operated video machines, etc.
model gun
All types of blades
Includes kitchen knives
Includes kitchen knives
Includes kitchen knives

Australia
Invoice Price
Up to 200,000 yen
weight
Up to 30kg
Accepted size (length of one side)
104cm or less
Accepted size (total of three sides)
170cm or less
・For invoice prices of AUD 1,000 or more, official customs clearance and duties/clearance fees will be incurred locally.
・Even if the invoice price is less than AUD 1,000, if the total value of packages arriving on the same day to the same recipient exceeds AUD 1,000, formal customs clearance and duties/clearance fees will still be incurred.
If the recipient refuses to pay the above fees or cannot be contacted, the above fees and disposal fees will be charged to the shipper.
Items that cannot be accepted
Conditions/Notes
cosmetics
General food products
All types of blades
*Including tableware and cooking utensils
Glasses, sunglasses
Knives and weapons
General customs clearance required
Automotive parts
Automotive parts
communication equipment
Antiques, art, etc.
model gun
model gun
model gun
model gun
model gun

Canada
Invoice Price
Up to 200,000 yen
weight
28kg or less
Accepted size (longest side)
127cm or less
Accepted size (longest side + circumference*)
290cm or less
*How to calculate circumference >> Width cm x 2 + Height cm x 2
Items that cannot be accepted
Conditions/Notes
cosmetics
Foods containing meat, seafood, eggs, and milk
Includes kitchen knives
Glasses, sunglasses
Automotive parts
Alcoholic beverages
Knives and weapons
General customs clearance required
Adult goods
Pharmaceuticals
Feather and wool products
writer
Tobacco and tobacco-related products
The number of items per delivery estimate is
If there are less than 10
Overseas shipping cost estimate service
Items Prohibited from Acceptance
In order to ensure the safe and reliable delivery of your luggage, we have detailed information on handling during transportation, scope of responsibility, prohibited items, etc., so please be sure to read it before making a request.
We cannot accept the following cargo for transportation:
1. When the weight, volume or amount exceeds our company's separately specified regulations.
2. When the cargo falls under the following items: (1) Valuable goods (meaning goods containing any of the following items):
- Items with a declared value for transportation of 1,000 US dollars or equivalent per kilogram or more
- Gold, platinum, and other precious metals and products thereof that are defined as valuables under the rules of the International Air Transport Association (excluding gold or platinum plated products).
- Banknotes, coins, securities, traveller's cheques, stamps, bank cards or credit cards in usable condition
Diamonds (including industrial diamonds), rubies, emeralds, sapphires, opals, pearls (including cultured pearls), and jewelry made from these.
・Jewelry made of gold, silver or platinum
(2) Letters or means of communication defined as letters under current law; (3) Animals, including insects; (4) Plants and plant materials, including cut flowers (including dried flowers and preserved flowers).
(5) Perishable foods, refrigerated or frozen foods, or other foods or beverages that require temperature control (this does not apply if the company approves this by entering into a separate contract).
(6) Corpses or remains (7) Items that are easily decomposed or spoiled
(8) Dangerous goods (meaning dangerous goods as defined by the International Air Transport Association's Dangerous Goods Regulations and items that fall under the following categories):
・Explosives
・Gas (high pressure gas, liquefied gas, dissolved gas, cryogenic gas)
・Flammable liquid
- Flammable solids, spontaneously combustible substances, and substances that generate flammable gases when in contact with water
・Oxidizing substances, organic peroxides
- Poisonous and infectious substances
- Radioactive materials, corrosive materials, and other harmful materials (magnetic materials, anesthetic, poisonous, or other similar liquid or solid materials that cause extreme discomfort to passengers or crew members).
(9) Cargo whose transportation or import/export is prohibited by the laws or regulations of the country of departure, destination, transit or passing through. (10) Cargo for which customs declaration has not been made in accordance with the provisions of applicable customs regulations. (11) Cargo that requires certification or confirmation of other laws and regulations pursuant to Article 70, Paragraph 1 or 2 of the Customs Act. (12) Cargo with an incorrect address or an address not properly indicated, or cargo with defective or insufficient packaging that cannot be safely transported even with reasonable care taken in handling. (13) Other items that the Company deems inappropriate.
For details on prohibited items, please refer to Article 8 (Restrictions on Acceptance) of the ECMS Japan International Courier Service Terms and Conditions.
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Prohibited items for each destination / Important points for shipping to individuals
Please read it.
