PRIVACY POLICY

ECMS Japan Co., Ltd. (hereinafter referred to as "our company") has established this Personal Information Protection Policy as a code of conduct that all our employees must follow in order to properly handle all personal information used in our business, and we will strive to ensure that this policy is strictly adhered to.
1. Our company will comply with laws, regulations, national guidelines, and other standards regarding the handling of personal information. To that end, we have established and will properly operate a personal information protection management system that complies with the Japanese Industrial Standard "Personal Information Protection Management System - Requirements" (JIS Q 15001).
2. We will acquire, use, and provide personal information in an appropriate manner, taking into consideration the nature and scale of our business. This includes not handling personal information beyond the scope necessary to achieve the specified purposes of use, and taking measures to ensure this.
3. When outsourcing all or part of the handling of personal information, the Company will exercise necessary and appropriate supervision over the outsourced party to ensure the safe management of the outsourced personal information.
4. We will not provide personal information to third parties unless we have the consent of the individual or are required by law.
5. We will take measures to prevent and correct the leakage, loss, or damage of personal information.
6. We strive to respond appropriately and promptly to complaints and inquiries regarding the handling of personal information. We also accept inquiries regarding the contents of our personal information protection policy and requests for disclosure, etc. of personal data held by our company (notification of purpose of use, disclosure, correction, addition or deletion, suspension of use or provision, disclosure of records of provision to third parties). For inquiries regarding the contents of our personal information protection policy and procedures for requests for disclosure, etc., please contact the "Personal Information Complaints and Inquiries Desk" below.
7. We will continuously improve our personal information protection management system.
<Personal Information Complaint and Consultation Desk>
ECMS Japan Co., Ltd. Personal Information Protection Manager: Manager of the General Affairs Section, Administration Department
TEL: 03-3527-2753
(Reception hours: Monday to Friday, 10:00 to 16:00, excluding public holidays)
ECMS Japan Co., Ltd. Representative Director: Hideki Komatsu Date of Establishment: April 1, 2018 Last revised: January 4, 2024 This personal information protection policy may be changed without prior notice.

ECMS Japan Co., Ltd. (hereinafter referred to as "Our Company's Handling of Personal Information")
(Publication items based on the Personal Information Protection Act and JIS, and items to be made readily accessible to the individual)

ECMS Japan Co., Ltd. strives to use and manage personal information appropriately in accordance with the Personal Information Protection Act.

1. Purpose of use of personal information (including information obtained indirectly or in a form other than in writing)
(1) Information acquired in connection with our freight forwarding business and related services (hereinafter referred to as "our services"). ・To provide our services and process related administrative tasks ・To contact customers ・To execute, bill, and make payments based on contracts and terms and conditions ・To manage and improve our services (including sending direct mail and surveys to customers)
・To comply with laws and regulations

(2) Audio and video data obtained during sales activities, including seminars

(3) Personal information obtained in connection with telephone inquiries (including voice messages)
・To respond appropriately to inquiries and manage the response status ・To manage and improve our services ・Audio and images obtained during sales activities, including seminars

(4) For the purpose of collecting personal information, screening, and contacting applicants for our company's job openings through recruitment agencies, recruitment websites, our company's website, etc.

2. Purpose of use of personal information (obtained directly in writing)

(1) Personal information obtained through the inquiry form: To respond appropriately to inquiries and manage the response status; To manage and improve our services (including sending direct mail and surveys to customers)

(2) To store personal information, sender and destination information obtained when registering as a member, and to assist in creating data for future shipments, and to provide cargo tracking information

(3) Personal information handled in job applications: To contact job applicants; To conduct job selection; To carry out administrative procedures related to job applicants

(4) Personal information acquired when applying for a seminar: To manage and operate the seminar; To introduce our services (including sending direct mail and surveys to customers)

(5) Personal information of personnel engaged in warehouse work through temporary staffing agencies. For administrative procedures and training required for the work. For contacting the temporary staffing agency in emergencies.


3. Regarding the handling of personal information on the website, we may use cookies and web beacons on the website operated by our company (hereinafter referred to as "our website") for the following purposes.

・To investigate and solve problems that occur on the server and our website ・To improve our website ・To improve our services ・To deliver advertisements for our services ・To use as statistical data after rendering the information in a format that does not identify individuals

Additionally, we may use Google Analytics on websites operated by our company to understand and improve usage.

The collection and use of access information by Google Analytics is governed by the Google Analytics Terms of Service and the Google Privacy Policy. For more information, please refer to the following website:

Google Analytics Terms of Use: http://www.google.com/analytics/terms/jp.html
Google LLC Privacy Policy and Terms of Use: https://policies.google.com/?hl=ja
(Google Analytics™ is a trademark of Google Inc.)

*However, if the purpose of use is specified or notified individually, the purpose of use will be in accordance with that purpose.


4. Voluntary provision of personal information: Providing personal information is optional. However, if you do not provide the necessary information, you may be unable to use our services or may be unable to respond to your requests or inquiries, which may result in disadvantages.


5. Provision of personal information to third parties
(1) The recipients of data, including personal information, provided by customers in accordance with our "International Courier Service Terms and Conditions" and other regulations to "overseas third parties," as well as the purpose and reasons for providing such data, are as follows:

・ECMS Group Companies: In order to provide and improve our services and respond to customer inquiries, data, including personal information, will be transferred between ECMS Group companies and their affiliated corporations.
- Partner companies: We transfer data, including personal information, to them for the purpose of fulfilling obligations under our contract with you.
- Public institutions: Required by applicable laws in each country.

(2) The names of the countries to which information may be provided and information regarding their personal information protection systems are as follows:
・United States: https://www.ppc.go.jp/files/pdf/USA_report.pdf
・Republic of Indonesia: https://www.ppc.go.jp/files/pdf/indonesia_report.pdf
・Commonwealth of Australia: https://www.ppc.go.jp/files/pdf/australia_report.pdf
・Canada: https://www.ppc.go.jp/files/pdf/canada_report.pdf
・Republic of Singapore: https://www.ppc.go.jp/files/pdf/singapore_report.pdf
・Kingdom of Thailand: https://www.ppc.go.jp/files/pdf/thailand_report.pdf
・Republic of Korea: https://www.ppc.go.jp/files/pdf/korea_report.pdf
・Taiwan: https://www.ppc.go.jp/files/pdf/taiwan_report.pdf
・People's Republic of China: https://www.ppc.go.jp/files/pdf/china_report.pdf
・Republic of the Philippines: https://www.ppc.go.jp/files/pdf/philippin_report.pdf
・Socialist Republic of Vietnam: https://www.ppc.go.jp/files/pdf/vietnam_report.pdf
・Hong Kong: https://www.ppc.go.jp/files/pdf/hongkong_report.pdf
・Malaysia: https://www.ppc.go.jp/files/pdf/malaysia_report.pdf
・Mexican United States: https://www.ppc.go.jp/files/pdf/mexican_report.pdf
・EU and UK: https://www.ppc.go.jp/enforcement/infoprovision/laws/GDPR/


(3) Of the countries specified in the previous section, the Republic of Indonesia, the Kingdom of Thailand, the Socialist Republic of Vietnam, and Malaysia do not comply with the eight principles of the OECD Privacy Guidelines in some respects. However, the other countries have taken all measures in accordance with the eight principles of the OECD Privacy Guidelines. For information on each country's system, please refer to the websites listed in the previous section.

(4) The privacy policies of each ECMS Group company are as follows:
・ECMS America Privacy Policy: https://www.ecmsglobal.com/en-us/legal.html
・ECMS UK Privacy Policy: https://www.ecmsglobal.com/en-uk/legal.html
・ECMS Netherlands Privacy Policy: https://www.ecmsglobal.com/en-nl/legal.html
・ECMS Singapore Privacy Policy: https://www.ecmsglobal.com/en-sg/legal.html
・ECMS Republic of Korea Privacy Policy: https://www.ecmsglobal.com/ko-kr/legal.html
・ECMS People's Republic of China Privacy Policy: https://www.ecmsglobal.com/zh-cn/legal.html
・ECMS Hong Kong Privacy Policy: https://www.ecmsglobal.com/en-hk/legal.html

(5) When transferring or transferring data, including personal information, we will take safety measures in accordance with our Personal Information Protection Policy to ensure that the data is transferred or transferred securely.


6. Regarding the entrustment of personal information When the Company entrusts all or part of the handling of personal information to a third party, the Company will exercise necessary and appropriate supervision over the entrusted party to ensure the safe management of the entrusted personal information.


7. Regarding requests for disclosure of personal information, etc. Please contact the "Personal Information Complaints and Inquiries Desk" below regarding all "retained personal data" usage purposes, measures taken for safe management, procedures for "requests for disclosure, etc.", and other "notification of matters regarding retained personal data." We will respond without delay.


<Personal Information Complaint and Consultation Desk>

5F Marukuni Building, 10-2 Koamicho, Nihonbashi, Chuo-ku, Tokyo 103-0016
ECMS Japan Co., Ltd. Personal Information Protection Manager: Manager of the General Affairs Section, Administration Department
TEL: 03-3527-2753
(Reception hours: Monday to Friday, 10:00 to 16:00, excluding public holidays)

Established: April 1, 2018 Last revised: December 16, 2024