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JOIN OUR TEAM
Application requirements
Application requirements
full-time employee
Export Customer Service Representative
ECMS is a global logistics company with operations in three areas: international delivery, forwarding, and logistics. We currently operate our international delivery business in Asia, primarily in Southeast Asia. Our delivery services cover areas such as China, Taiwan, Hong Kong, South Korea, Singapore, Malaysia, Thailand, Indonesia, the United States, Canada, Europe, Australia, Vietnam, and the Philippines. We are currently in the process of in-house delivery arrangements. We have integrated logistics with staff at each supply chain base, providing strategic support for cross-border e-commerce growth.
業務内容
Support for clients in international air freight (international logistics) exports
業務詳細
・Responding to customers via email and phone (80% corporate, 20% individual)
・Conducting regular meetings with major clients (online or in-person)
・Communicating and coordinating with overseas distributors
・Setting up export operations with new clients
選考プロセス
Before making a job offer, we plan to conduct a document screening process, two interviews, and one SPI exam. (The SPI exam is an aptitude test only; it does not assess academic ability.)
Interview Location:
Head Office: Marukuni Building, 4F, 10-2 Koamicho, Nihonbashi, Chuo-ku, Tokyo 103-0016
応募条件（必須）
- 3+ years of experience in international transportation-related business or equivalent business knowledge.
- Japanese (native level)
- English or Chinese (You will communicate with IT staff at our headquarters in China via email and chat.)
- Basic PC skills (Excel, Word, PowerPoint, etc.)
歓迎要件
フィットする人物像
・Ability to respond quickly to customer requests
・Interested in the cross-border e-commerce logistics industry
・Want to utilize English and Chinese
待遇・労働条件
[Employment Type]
Full-time
[Annual Salary/Salary]
In accordance with company regulations
*Will be determined based on experience and skills.
[Working Hours]
Weekdays 9:00 AM - 6:00 PM (8 hours of actual work)
[Holidays/Vacations]
- 125 days of annual holidays (2 days off per week)
- 10 days of paid vacation in the first year (granted after probationary period)
- Birthday leave, summer vacation, New Year's holiday, special leave, etc.
- Maternity leave and childcare leave (proven and used)
[Benefits]
- Full social insurance (employee pension insurance, health insurance, employment insurance, workers' compensation insurance)
- BenefitStation membership (Netflix, discounts at various facilities, etc.)
勤務地
Work location: Tokyo Head Office (Marukuni Building 4F, 10-2 Koamicho, Nihonbashi, Chuo-ku, Tokyo)
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CAREER RECRUITMENT
Mid-career recruitment
We welcome people with diverse backgrounds. Are you ready to take a new step and utilize the experience and skills you have cultivated so far?
Here you will find an environment where you can take on challenges and continue to grow. Use your experience to carve out the future together!