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JOIN OUR TEAM
Application requirements
Application requirements
full-time employee
Forwarding CS Section Manager
ECMS is a global logistics company with operations in three areas: international delivery, forwarding, and logistics. We currently operate our international delivery business in Asia, primarily in Southeast Asia. Our delivery services cover areas such as China, Taiwan, Hong Kong, South Korea, Singapore, Malaysia, Thailand, Indonesia, the United States, Canada, Europe, Australia, Vietnam, and the Philippines. We are currently in the process of in-house delivery arrangements. We have integrated logistics with staff at each supply chain base, providing strategic support for cross-border e-commerce growth.
業務内容
The Forwarding CS Department handles shipping arrangements and support operations related to imports and exports.
業務詳細
・Improve customer satisfaction and strive to maintain and expand business.
・Manage and strengthen the Forwarding Customer Service Department.
・Manage, train, and guide subordinates through thorough operational knowledge.
・Proactively negotiate and disseminate information regarding department work both internally and externally.
・Inform the company of customer needs and contribute to the company's growth.
・Relate to overall operations for specific customers (KPIs, regular meetings, project execution, etc.). (PM) *PM = Project Management, etc.
選考プロセス
Before making a job offer, we plan to conduct a document screening process, two interviews, and one SPI exam. (The SPI exam is an aptitude test only; it does not assess academic ability.)
Interview Location:
Tokyo Head Office (Marukuni Building, 4th Floor, 10-2 Koamicho, Nihonbashi, Chuo-ku, Tokyo)
応募条件（必須）
・More than 10 years of experience in international transportation-related business or equivalent business knowledge
・PC skills (Word, Excel, PowerPoint)
・Language proficiency: Japanese (native level) and English (business level)
・University graduate or equivalent, or have sufficient academic ability to perform the job
歓迎要件
・Those who can speak Chinese are welcome!
・Diplomas and other qualifications can be put to good use.
フィットする人物像
- Multi-year team management experience (experience leading multiple subordinates)
- Ability to respond quickly to customer requests
- Excellent communication and coordination skills
- Ability to always act with the customer's perspective in mind
待遇・労働条件
[Employment Type]
Full-time
[Annual Salary]
According to company regulations. *Will be determined based on experience and skills.
[Working Hours]
9:30 AM - 6:30 PM (8 hours of actual work)
[Holidays/Vacations]
- 125 days of annual holidays (2 days off per week)
- 10 days of paid vacation in the first year (granted after probationary period)
- Birthday leave, summer vacation, New Year's holiday, special leave, etc.
- Maternity leave and childcare leave (proven and available)
[Employee Benefits]
- Full social insurance (employee pension insurance, health insurance, employment insurance, workers' compensation insurance)
- BenefitStation membership (Netflix, discounts at various facilities, etc.)
勤務地
Work location: Tokyo Head Office (Marukuni Building 4F, 10-2 Koamicho, Nihonbashi, Chuo-ku, Tokyo)
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CAREER RECRUITMENT
Mid-career recruitment
We welcome people with diverse backgrounds. Are you ready to take a new step and utilize the experience and skills you have cultivated so far?
Here you will find an environment where you can take on challenges and continue to grow. Use your experience to carve out the future together!