C1. Do you offer inventory storage services? (Fulfillment)

We offer "FULFILL4E" (fulfillment), an inventory management and shipping/packaging service for corporate customers. If you provide shipping instructions to our system, we will pick, pack, and arrange for international delivery.This requires a prior contract. Please contact us for more information.

FAQ

Regarding packages received within Japan

Regarding packages sent overseas

About Fulfillment Services

Common Information

Regarding packages received within Japan

REGARDING PACKAGES RECEIVED WITHIN JAPAN

Regarding packages sent overseas

Category will be added

About Fulfillment Services

ABOUT FULFILLMENT SERVICES

Common Information

Category will be added

ECMS focuses on door-to-door transport services for international cargo, and also provides packaging services for cargo before shipping. For details of our services, please see below.For door-to-door international freight shipping services, click hereFor pre-shipment cargo management, packaging and shipping services, click hereIf you would like to receive an explanation from our sales staff, please contact us here.

Contact us

Regarding the status of import/export cargo from Japan

・Check if tracking information is not updated

・Inquiries about using the shipping system

・Inquiries and questions regarding delivery status

Contact us

Regarding quotes, contracts, and consultations related to cross-border e-commerce contracts

・Check if tracking information is not updated

・Inquiries about using the shipping system

・Inquiries and questions regarding delivery status

Contact us

Inquiries regarding interviews, recruitment, and other matters related to our company

・Check if tracking information is not updated

・Inquiries about using the shipping system

・Inquiries and questions regarding delivery status

Contact us

FAQ

FAQ

Regarding packages received within Japan

REGARDING PACKAGES RECEIVED WITHIN JAPAN

A1. I searched for the tracking number in the cargo tracking app, but no search results were displayed.

A2. My cargo hasn't arrived yet. Where is it now?

A3. If the tracking status has not been updated for more than 4 days

A4. How many days does it take to deliver within Japan?

A5. I would like to know the shipping company and tracking number in Japan.

A6. Can I change the delivery address?

Q7. Are customs duties incurred when receiving the goods?

A8. I would like to know how customs duties are calculated.

A9. Can I pay customs duties upon delivery?

A10. Inquiries regarding the contents of your shipment (damaged item received/ordered item not included/returned item, etc.)

A11. I would like an invoice, AWB (air waybill), and import permit.

A12. I tracked the shipment and it says "Delivery completed", but I haven't received it.

A13. It seems that the cargo was returned after arriving in Japan. Why?

A14. I have received the product I ordered via mail order, but can I cancel the order?

Q15. Will I be charged any fees or other charges for goods that are returned due to being unable to clear import customs?

A16. I was asked to submit a Pharmaceutical Inspection Document. What kind of document is this, and how can I obtain it?

A17. I have been asked to submit a food license (food import notification form). What kind of document is a food license and how can I obtain one?

A18. Why is confirmation of corporate/personal import required?

A19. I don't recognize the item that arrived (I received an item that I don't remember ordering).

Regarding packages sent overseas

Category will be added

B1. Can I use any company to ship domestically to the warehouse?

B2. How do I request a pickup?

B3. If I have it picked up today, what time will it arrive at the location?

B4. What should I do if I want to cancel a pickup request?

B5. I don't know the postal code of the delivery address.

B6. Does the shipment have to be opened when it is picked up?

B7. Can I ship without an ECMS account?

B8. Is there a user manual for the web shipping service?

B9. Is there a manual for the ATHENA SYSTEM?

B10. To which countries can you ship?

B11. Are there any items that cannot be shipped?

B12. Can you deliver to a post office box?

B13. Are there any weight or size restrictions when shipping?

B14. Why do we need accurate weight and size?

B15. What documents do I need to send?

B16. What payment methods are available?

B17. Can I change my email address in MY ECMS?

B18. Can I change my password in MY ECMS?

About Fulfillment Services

ABOUT FULFILLMENT SERVICES